The Privacy Policy is part of the General Conditions that govern this Website.
You can use any of these methods to communicate with us. We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you review it, and if you are registered and access your account or profile, you will be informed of modifications.
If you are one of the following groups, please see the drop-down information:
We may process your IP, which operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with the information in the contact form, you will be identifying yourself so that we will be able to contact you, should it be necessary.
The acceptance and consent of the interested party, granted through a voluntary action, such as in cases where to make a request it is necessary to fill in a form and click on the submit button. And, carrying out this action will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause annexed to this form or that you have accepted the privacy policy.
All our forms have the symbol * in the mandatory data fields. If you do not fill in these fields, or do not tick the privacy policy acceptance tick box, the information is not allowed to be sent.
Until the granted consent is revoked.
You are hereby notified that your data will be processed in order to manage your reservation and your stay at the hotel, and to guarantee the payment of costs derived from this stay.
Your data will be passed on to the law enforcement agencies in compliance with the provisions of current legislation, as well as to the travel agencies or tour operators involved.
The data will be kept for at least 6 years in compliance with tax, commercial, consumer and traveller registration book regulations.
The legal basis is your consent and compliance with the legal obligations established by Order INT/321/2021, of 31 March, amending Order INT/1922/2003, of 3 July, on registration books and travellers’ registration forms in hospitality establishments and similar, and regarding the obligations of documentary registration, Royal Decree 933/2021, of 26 October, which establishes the obligations of documentary registration and information of natural or legal persons exercising activities relating to accommodation and the rental of motor vehicles and by Order INT/1922/2003 of 3 July.
The existence of a contractual relationship between the parties. Processing is necessary for the execution of a contract to which the subject is a party or for the application of pre-contractual measures at the request of the latter.
During the term of the relations between the parties and for the time limit derived from them.
When you register for the loyalty programme, we will process your personal data in order to carry out adequate management of the loyalty programme, through which you will benefit from:
The legitimacy to process your data is the express, free and voluntary consent that you can revoke at any time without affecting the legality of the processing prior to the withdrawal of consent.
Your data will be kept as long as you do not revoke the given consent or request the removal of your data or opposition to its processing
The legal basis is the express consent of the respondent.
Until the granted consent is revoked.
The legal basis is the acceptance of a contractual relationship, or in its absence your consent when contacting us or offering us your products by any means.
During the term of the relations between the parties and for the time limit derived from them.
The basis that legitimises the processing is the voluntary consent of the interested party to contact and, where appropriate, the acceptance of a contractual relationship in the corresponding social network environment. Data processing within the Social Network will be carried out in accordance with its Privacy Policies.
We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will process it as long as you are following us, being friends or using “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be carried out through the configuration of your profile or username on the social network itself.
The main objective of collecting and storing the personal data contained in your CV is to manage your participation in selection processes for possible employment opportunities in our company. By checking the acceptance box of our privacy policy, you give us your explicit consent to share your job application with the different companies that are part of our business group.
Such processing has the following purpose:
This consent ensures that your information will be handled safely and in accordance with current data protection regulations, always respecting your rights and preferences
The legal basis for the processing of your personal data is your explicit and informed consent, which you provide to us by sending in your CV and by ticking the acceptance box on our privacy policy. Such consent is considered a clear and affirmative agreement on your part to the processing of your data for the specific purposes mentioned above.
We undertake to keep your personal data in our database for a maximum period of ten years.
This period is designed to enable us to consider your application for various employment opportunities arising during this temporary period; however, you have the right to request the deletion of your data at any time if you so wish.
If you do not establish an employment relationship, or if you revoke your consent, we will proceed to securely delete your data before the expiry of this period.
We do not collect or process the personal data of third parties directly through applications. Any third party data that you choose to share with us must have the explicit consent of these people, and it is therefore your responsibility to ensure that you have properly informed these people about the use of their data and that you have obtained their consent before providing us with such information.
If you identify yourself, we may collect: the name, surname, email, telephone number and personal data of the third parties that you mention in the form of communication.
The legal basis is our legal obligation or, failing that, the public interest.
Data will be kept for the period which is strictly necessary in order to clarify the communicated facts. In any event, after six (6) months, the data provided will be anonymised, unless it is being investigated within a different legal environment.
No, generally we only process the data provided by the data subjects. If you provide us with data from third parties, you must first inform and request consent from said parties, or otherwise exempt us from any liability for failure to comply with this requirement.
We do not process the data of children under 14 years of age. Therefore, refrain from providing it if you are under that age or, where appropriate, from providing data of third parties who are under that age. LIVVO HOTEL GROUP, S.L.U. accepts no responsibility for breaching this provision.
Please rest assured that we have adopted an optimal level of protection for the personal data we handle and have installed all technical means and measures at our disposal in accordance with the latest technology to prevent the loss, misuse, alteration, unauthorised access and theft of personal data.
Your data will not be transferred to third parties, except under legal obligation. Specifically, it will be communicated to the Spanish National Tax Administration Agency and to banks and financial institutions for payment collection of the service provided or product purchased, as well as to those responsible for the processing necessary for the execution of the agreement.
In case of purchase or payment, if you choose an application, web, platform, bank card or any other online service, your data will be transferred to that platform or processed in its environment, under conditions of maximum security. During the card payment process, data will be collected by the banking entity’s virtual POS.
When we allow it, the companies responsible for web development, maintenance and hosting will have access to our website. They will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as ourselves.
International data transfers may be made when using American applications, but such transfers shall be made to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements provided for in the current regulations on data protection, such as the European Regulations, or where there is a legal authority for international transfers.
In case of changes to your personal data, we would appreciate that you notify us in order to keep it updated.
It depends on the right, but at most within one month from your request, and two months if the subject is very complex and you are notified by us that we require more time.
If we use any unnecessary types of cookies, you can refer to the cookie policy in the corresponding link on our website’s homepage.